Terms and Conditions October 2020
1 The Contract. Is entered into between the “Owner” of Tor View Shepherds Huts (Philip and Amanda Russell) and the person who completed the booking (“Hirer”). The contract is not effective until payment has been received from the Hirer and confirmation sent from the Owner back to the Hirer.
2 Bookings. The Hirer needs to be over 18 years of age. By paying the deposit the Hirer agrees to these Terms and Conditions on behalf of the total party intending to stay at Tor View Shepherds Huts. The hirer shall not sell or transfer their booking to another party without Tor View Shepherds Huts’ consent in advance. We reserve the right to check the identification of any guest on-site with photo identification or a security question from the original booking request, the number of guests staying should not exceed the stipulated amount at the time of the booking request.
3 Reservations. These are accepted by online booking or telephone. A confirmation will be sent when the deposit is paid, which must be within 2 days of the original booking request. The balance must then be paid no later than eight weeks before the arrival date, this date will be included with your confirmation. For bookings made less than 8 weeks prior to the arrival date, the full cost is due immediately. Cheques should be made payable to Philip Russell.
4 Deposits. If the deposit is not received within 2 days of the Hirer receiving the booking confirmation e-mail, the booking may be terminated without notice.
5 No reminders. We do not send out reminders to pay the balance for your booking. We reserve the right to cancel the booking if the balance is not paid prior to the due date, and we will retain the deposit paid.
6 Holiday dates. These may be changed providing the property is available for the new dates and the Owner is agreeable to the change. A £75.00 re-booking charge will be payable. The Owner also reserves the right to charge a security deposit of £100.00 which will be refunded to the Hirer during the week following the holiday, less any deductions for breakages or damage.
7 Cancellations. If notification is received in writing, 8 weeks prior to the arrival date, the deposit – monies will be fully refunded. No refunds will be provided if less than 8 weeks’ notice is given. If your original holiday dates have been changed and you have paid any applicable fees for that service your revised booking will not have the benefit to be cancelled, even if the new arrival date now is now longer than 8 weeks to the revised arrival date , as this is now classed as a revised booking and the revised booking will be excluded from any cancellation or refund of any monies. (Terms and condition clause above 6 will not apply to a revised booking)
8 Force Majeure. The Owner cannot and will not accept liability or responsibility for any alterations, delay or cancellation or any other, virus, pandemics, acts of any government restrictions or public authority restrictions (for example, if we are forced to shut down because the Government has enforced a lockdown of the country we will not provide loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics any refunds), changes imposed by rescheduling of airlines or public transport events.
9 Insurance. We must strongly advise the hirer to have the appropriate insurance cover against holiday cancellation to cover the points in section 8 (Force Majeure) above, also loss of property or illness should be covered. We cannot accept any responsibility for personal injury to guests or holidaymakers or for loss of property or for other matters over which we have no control.
10 Non Availability. If for any reason beyond our control the property is not available, all monies will be refunded in full and the Owner will not be liable for any further claims.
11 Damage. The Hirer is responsible for the property during the stay and is liable for any loss or damage caused. The property should be left in good order and clean condition upon departure. Any damages or breakages must be reported to the Owner prior to departure, no attempt should be made to repair or replace items.
12 Capacity. The total number staying in Tor View Shepherds Huts shall not exceed 2 adults in TED, and 2 adults and 1 child up to 12 years of age (where applicable) in LEN. Smoking and vaping are NOT permitted in the property and no pets are allowed.
13 Access – Departure. The Hirer will have standard access from 16.30 hours on the day of arrival to 10.00 hours on the day of departure unless prior arrangements have been made or paid for an early or late checkout. It would be appreciated if guests could arrive during daylight hours if possible as initial access may be difficult in the dark.
14 Descriptions. These are for guidance only, and every effort is made to ensure that they are accurate. However, if there are any points of particular importance please contact the Owner to clarify in the first instance.
15 Complaints. Any complaint should be made in person to the Owner as soon as possible before departure, to allow remedial action to be taken. It is specifically agreed that failure by the Hirer to notify the Owner of any complaints in accordance with this timescale will entitle the Owner to refuse to entertain the complaint.
16 Fire Safety. Only the firewood provided can be burned on the wood burner, fire pit or hot tub. No other fuels or oxidants may be used. Please take great care when starting and attending to any fire and do not leave any fire unattended inside or outside the property. All fires must be safely extinguished before the accommodation is vacated, no fires to be lit on the morning of departure.
17 Instructions .Guests must read and conform to all operating instructions provided, especially for the wood-burning stove, hot tub, fire pit and outdoor oven before attempting to use them.
The hot tub has a £1000.00 penalty for damaging the internal fire chamber of the hot tub caused by you letting the water out before the internal fire chamber is fully extinguished. It is essential that you read and fully understand the operating instructions – risks, observe at all times the health and safety of operating the hot tub before, during and after your hot tub experience, this is to ensure your safety at all times.
18 Wood Allowance. 1 Bag of kiln-dried hardwood is provided for the hot tub per night of your stay. Extra bags of logs are available at £10.00 per bag, cash only. This money must be left on your departure day in the kitchen area of the hut. Please use the other firewood for cooking and heating responsibly.
19 Noise policy. The Hirer agrees to not cause nuisance or annoyance to nearby neighbours or other guest’s onsite. There is a strict “quiet time” between 10 pm and 8 am daily.
20 Access. The Owner reserves the right to reasonable access to the property and the hot tub at any time.
21 Parking- Visitors. This is strictly for 1 vehicle only. Sorry, we cannot accept any visitors.
22 Breach. Any breach of these Terms and Conditions will result in the Owner terminating the booking and requiring you to vacate the property immediately with no refund.
23 Drones. We kindly ask you not to operate or fly any drones on our land or over surrounding fields, as there may be other guests or residents on site that do not wish to be filmed. We also do not wish to disturb any residents here at the farm or guests staying, please do bring your camera to take photos.
24 COVID 19. Updated information on Coronavirus and COVID 19 advice and information may be found on our website, please follow government advice and public health England recommendations for safety.